Toshniwal Sensors | Thermocouples, RTDs & PID Controllers

Toshniwal Sensors Pvt. Ltd. ("TSPL", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website or place an order with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect:

Contact details: name, email address, phone number, company name
Billing & shipping address
GST/business details, where provided for invoicing (e.g. for PO-based orders)
Order details: products purchased, quantities, order history
Payment information: processed directly by our payment gateway partner, CC Avenue — we do not store your card, UPI, or net-banking credentials on our servers
Account information: if you create an account on our website, we store your login email and a securely hashed password
Wishlist and cart data: items you add to your wishlist or shopping cart
Order history: past orders placed through your account, viewable under "My Account"
Communications: messages sent via our contact form, product inquiry form, WhatsApp, or email

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your online orders (SRS0 Series and Tashika TB Series) and PO-based orders
Maintain your account, including your wishlist, cart, and order history, so you can view or reorder past purchases
Generate GST invoices and comply with Indian tax regulations
Communicate with you about your order, including shipping/dispatch updates and docket/tracking numbers (sent from supply1@toshniwalsensors.com)
Respond to product inquiries and support requests
Improve our website and product offerings

3. Payment Processing

All online payments are processed securely through CC Avenue, a PCI-DSS compliant payment gateway. TSPL does not have access to, and does not store, your full card or bank account details. Please refer to CC Avenue's own privacy policy for how they handle your payment data.

As part of standard payment gateway onboarding and compliance requirements, CC Avenue and its partner banks may review this website, including its policies and product listings, to verify the legitimacy of our business and assess its feasibility for online payment processing.

4. Cookies & Website Analytics

Our website uses cookies and similar technologies to keep you logged in, remember items in your cart and wishlist between visits, and understand how visitors use our site.

5. Sharing of Information

We do not sell your personal information. We may share information with:

Courier/logistics partners, to deliver your order
CC Avenue, to process your payment
Government authorities, where required by law (e.g. GST/tax reporting)

We do not share your information with third parties for their own marketing purposes.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal and order information for as long as necessary to fulfil the purposes described in this policy, including record-keeping required under Indian tax and business laws.

8. Your Rights

You may:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account, wishlist, and cart data, subject to our legal obligations (e.g. retaining GST invoices and order records as required by law)

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. social media pages). We are not responsible for the privacy practices of those third-party sites.

10. Children's Privacy

Our website and products are intended for business and industrial use and are not directed at children. We do not knowingly collect personal information from minors.